Refund Policy

1. Overview

At YouCantSeeMeVPN, we want you to be completely satisfied with our Service. This Refund Policy explains our policies regarding cancellations, refunds, and billing.

Key Principle: We offer a 48-hour free trial period so you can test our Service risk-free before any charges are made.

2. 48-Hour Free Trial

2.1 How the Trial Works

• All new paid plan subscriptions include a 48-hour free trial
• You must provide payment information upfront, but no charge is made during the trial period
• You have full access to your chosen plan's features during the trial
• You can cancel anytime during the 48 hours with zero charges

2.2 Trial Cancellation

To cancel during your trial:

• Log in to your account dashboard
• Navigate to Subscription Settings
• Click "Cancel Subscription"
• Confirm cancellation

If you cancel within 48 hours, you will not be charged, and your subscription will simply end at the trial's expiration.

2.3 After the Trial

If you do not cancel before the 48-hour trial ends:

• Your subscription automatically converts to a paid subscription
• Your payment method is charged the monthly subscription fee
• You will be billed monthly on the same date each month
• You can cancel anytime, but the standard refund policy applies (see below)

3. Paid Subscription Refunds

3.1 Standard Refund Policy

Once your trial period ends and you become a paying subscriber:

• No partial month refunds: We do not provide pro-rated refunds for unused portions of your billing cycle
• Cancellation takes effect at period end: When you cancel, you retain access until the end of your current billing period
• No auto-renewal after cancellation: You will not be charged again after your current period expires

3.2 Why No Partial Refunds?

We offer a generous 48-hour trial period specifically so you can test the Service before committing. This trial period replaces traditional "money-back guarantees" and allows you to make an informed decision with zero financial risk.

4. Exceptional Circumstances

While we do not offer routine refunds, we will consider refund requests on a case-by-case basis in exceptional circumstances, including:

4.1 Service Failures

• Extended service outages (more than 72 consecutive hours)
• Complete inability to connect to any VPN servers
• Technical issues on our end that prevent Service usage

4.2 Billing Errors

• Duplicate charges or incorrect amounts
• Charges after subscription cancellation
• Unauthorized charges you did not approve

4.3 Account Issues

• Account mistakenly terminated by us
• Inability to access Service due to our error
• Technical problems we cannot resolve

To request a refund for exceptional circumstances, contact support@youcantseemevpn.com with:

• Your account email address
• Detailed description of the issue
• Screenshots or evidence of the problem
• Steps you've taken to troubleshoot

5. How to Cancel Your Subscription

You can cancel your subscription anytime through your account dashboard:

1. Log in to your account at youcantseemevpn.com/dashboard
2. Navigate to "Subscription Settings" or "Billing"
3. Click "Cancel Subscription"
4. Confirm your cancellation
5. You'll receive a confirmation email

Alternatively, contact support@youcantseemevpn.com and we'll cancel your subscription for you.

6. What Happens After Cancellation

When you cancel your subscription:

• Immediate effect: Auto-renewal is disabled
• Access until period end: You keep full access until your current billing period expires
• No future charges: Your payment method will not be charged again
• Account retention: Your account remains active (you can resubscribe anytime)
• Data retention: Account data is deleted 90 days after final payment

7. Payment Disputes and Chargebacks

Important: Before filing a chargeback with your bank or credit card company, please contact us first at support@youcantseemevpn.com.

Why contact us first:

• We can often resolve billing issues faster than the chargeback process
• Chargebacks can result in account termination
• Chargebacks may affect your ability to use our Service in the future
• We want to make things right and address your concerns directly

8. Free Plan

Our free plan is ad-supported and does not involve any payments. There are no refunds applicable to the free plan since there are no charges.

You can switch from a paid plan to the free plan by cancelling your subscription. Your paid plan will remain active until the end of your billing period, then automatically switch to free.

9. Refund Processing Time

If your refund request is approved:

• Processing time: 5-10 business days
• Refund method: Original payment method used
• Confirmation: You'll receive an email when refund is processed
• Bank posting time: Additional 3-5 business days depending on your bank

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be communicated via email to your registered email address.

11. Contact Us

For refund requests, billing questions, or cancellation assistance:

Email: support@youcantseemevpn.com
Billing: billing@youcantseemevpn.com
Website: https://youcantseemevpn.com

We typically respond within 24 hours.